The gate agent told her to call her husband as soon as possible and this distracted Peggy from thinking that she was on the wrong flight. It’s when she called her husband that she got to know that their son had sustained a head injury and had slipped into a coma. At this point Peggy frantically thought of what she can do to get to her son as soon as possible. But then came another (more pleasant) surprise—the airline had already made all the arrangements for her.

“The gate attendant already knew the situation and had booked me on a direct flight to Denver that was leaving in the next two hours,” she said. “They offered a private waiting area, rerouted my luggage, allowed me to board first, and [even] packed a lunch for when I got off the plane in Denver.” Peggy says that Southwest not only got her luggage delivered to where she was staying but also called to check in on her son. Now that’s something that’s almost unheard of these days! And the cherry on top is that they didn’t charge her for any of these services. So amazing.

Peggy’s son did sustain serious head injuries but is on his way to recovery. And thanks to Southwest Airlines, she was able to be by her son’s side as soon as she heard the news.

If you were as amazed by what Southwest did for this passenger, then don’t forget to like and share this post!

Also, don’t forget to check out the video below in which another Southwest Airlines crew member, this time the pilot himself, made a little boy’s day!